At NEXVENZA TOUR AND TRAVELS (OPC) PRIVATE LIMITED, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our services or make travel bookings with us.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name
  • Date of Birth (where required)
  • Mobile Number
  • Email Address
  • Residential Address
  • Government-issued identification details (when required for travel bookings)
  • Emergency contact details (if provided)

Booking Information

  • Tour package details
  • Travel destinations
  • Travel dates
  • Passenger information
  • Hotel preferences
  • Flight, train, or bus booking details
  • Special travel requests

Payment Information

Payments are processed through secure third-party payment gateways. We do not store your debit card, credit card, net banking, or UPI credentials on our servers.

Technical Information

When you use our online services, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Date and time of access
  • Pages visited
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process travel bookings.
  • Confirm reservations and issue tickets.
  • Arrange hotels, transportation, and tour services.
  • Provide customer support.
  • Respond to your inquiries.
  • Send booking confirmations and travel updates.
  • Improve our services and customer experience.
  • Prevent fraud and unauthorized transactions.
  • Comply with applicable legal and regulatory requirements.

3. Sharing of Information

We may share your information only when necessary with:

  • Airlines
  • Hotels and accommodation providers
  • Transport operators
  • Tour operators
  • Payment gateway providers
  • Government authorities where legally required
  • Service providers assisting us in operating our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies

We may use cookies and similar technologies to:

  • Improve website performance.
  • Remember your preferences.
  • Analyze visitor behavior.
  • Enhance your browsing experience.

You may choose to disable cookies through your browser settings, although doing so may affect certain features or functionality.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your travel bookings.
  • Provide customer support.
  • Meet legal, accounting, taxation, and regulatory obligations.
  • Resolve disputes and enforce our agreements.

Once the information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where legally permissible.
  • Withdraw consent where processing is based on consent.
  • Raise concerns regarding the handling of your personal information.

Requests may be submitted using the contact details below.

8. Third-Party Services

Our services may involve third-party providers such as airlines, hotels, transport operators, payment gateways, or other travel partners.

Their services are governed by their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party services.

9. Children’s Privacy

Our services are not intended for children under the age of 18 without the involvement or consent of a parent or legal guardian.

We do not knowingly collect personal information from children except where required for travel bookings made by an adult.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings.

The revised version will become effective immediately upon publication with the updated effective date.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

NEXVENZA TOUR AND TRAVELS (OPC) PRIVATE LIMITED

Address:
264, Shop No. 1, 1st Floor, Byline 3, Rajgarh Link Road, Sarania Hills, Guwahati, Assam – 781003

Mobile: +91 91810 25029

Email: nexvenzatourtravelspvtltd@gmail.com