At NEXVENZA TOUR AND TRAVELS (OPC) PRIVATE LIMITED, we strive to provide seamless travel experiences and transparent services. This Refund & Cancellation Policy explains the terms applicable to cancellations, refunds, and booking modifications for our travel packages and ticket booking services.

1. Cancellation by the Customer

Customers may request cancellation of a booking by contacting us through our official email or customer support before the scheduled departure date.

Cancellation requests are considered valid only after written confirmation from our team.

2. Cancellation Charges for Tour Packages

Unless otherwise stated in your booking confirmation, the following cancellation charges may apply:

Cancellation Time Before Departure Cancellation Charges
More than 30 days 10% of the total package cost
15–30 days 25% of the total package cost
7–14 days 50% of the total package cost
Less than 7 days 100% of the total package cost (No Refund)
No Show / Failure to Join 100% of the total package cost

Certain promotional, discounted, seasonal, or special packages may be non-refundable. Any such conditions will be communicated at the time of booking.

3. Flight, Train & Bus Ticket Cancellations

Refunds for flight, train, and bus tickets are subject to the cancellation and refund policies of the respective airline, railway, bus operator, or travel service provider.

Service or processing charges charged by NEXVENZA TOUR AND TRAVELS (OPC) PRIVATE LIMITED may be non-refundable unless otherwise stated.

4. Hotel Booking Cancellations

Hotel booking cancellations are governed by the cancellation policy of the respective hotel or accommodation provider.

Hotels may charge cancellation fees depending on the timing of the cancellation, and such charges will be deducted from any eligible refund.

5. Customized Tour Packages

Customized or tailor-made tour packages are planned specifically according to customer requirements.

Once bookings with hotels, transport providers, or other vendors are confirmed, cancellation charges may be significantly higher or the booking may become non-refundable, depending on the suppliers’ policies.

6. Refund Eligibility

Refunds will be processed only after:

  • Confirmation of cancellation.
  • Receipt of refundable amounts from hotels, airlines, transport operators, or other service providers (where applicable).
  • Deduction of applicable cancellation charges, taxes, transaction fees, and non-refundable supplier charges.

7. Refund Processing Time

Approved refunds are generally processed within 7–15 business days after cancellation approval.

The actual credit time may vary depending on the customer’s bank, payment gateway, card issuer, or payment method.

8. Non-Refundable Situations

No refund will be provided in the following circumstances:

  • No-show by the traveler.
  • Failure to arrive at the departure point on time.
  • Voluntary early departure from the tour.
  • Missed flights, trains, or buses due to personal reasons.
  • Failure to carry valid identification or required travel documents.
  • Services not utilized during the trip.
  • Special promotional or non-refundable bookings clearly identified at the time of purchase.

9. Cancellation by the Company

We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Severe weather conditions
  • Government restrictions
  • Public health emergencies
  • Political unrest
  • Safety concerns
  • Insufficient participation
  • Operational issues

In such cases, customers may be offered:

  • Rescheduling of the booking,
  • An alternative travel package of similar value, or
  • A refund of the recoverable amount after deducting any non-refundable charges imposed by third-party service providers.

10. Booking Modifications

Requests to modify travel dates, destinations, passenger details, or package inclusions are subject to availability and approval.

Additional charges may apply based on supplier policies and fare differences.

11. Force Majeure

We shall not be liable for cancellations, delays, or refunds resulting from events beyond our reasonable control, including but not limited to:

  • Floods
  • Earthquakes
  • Landslides
  • Pandemics
  • Government regulations
  • War
  • Civil disturbances
  • Airline operational disruptions
  • Transportation strikes
  • Weather-related events

Refunds in such situations will depend on the policies of the respective service providers.

12. Contact Us

For any cancellation or refund-related queries, please contact:

NEXVENZA TOUR AND TRAVELS (OPC) PRIVATE LIMITED

Address:
264, Shop No. 1, 1st Floor, Byline 3, Rajgarh Link Road, Sarania Hills, Guwahati, Assam – 781003

Mobile: +91 91810 25029

Email: nexvenzatourtravelspvtltd@gmail.com