Welcome to NEXVENZA TOUR AND TRAVELS (OPC) PRIVATE LIMITED. These Terms & Conditions govern the use of our services and the booking of travel packages, tour plans, and ticketing services. By booking any travel service with us, you agree to comply with these Terms & Conditions.

1. Acceptance of Terms

By accessing our services or booking any travel package, holiday plan, or ticket through us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Services Offered

We provide travel-related services including but not limited to:

  • Domestic tour packages across India
  • Solo trip packages
  • Honeymoon packages
  • Family vacation packages
  • Group tour packages
  • Customized travel itineraries
  • Flight ticket booking
  • Train ticket booking assistance
  • Bus ticket booking assistance
  • Hotel booking assistance (where applicable)
  • Sightseeing and travel planning services

All bookings are subject to availability and confirmation from the respective airlines, hotels, transport operators, and other service providers.

3. Booking Confirmation

  • A booking is confirmed only after successful payment and written confirmation from our team.
  • Customers must provide accurate personal and travel information while making a booking.
  • Incorrect information provided by the customer may result in delays, cancellation, or additional charges.
  • We reserve the right to decline any booking at our sole discretion.

4. Pricing

  • All package prices are quoted in Indian Rupees (INR) unless otherwise specified.
  • Prices may change without prior notice due to fluctuations in taxes, fuel surcharges, government regulations, hotel tariffs, or transportation costs.
  • The applicable price will be the one confirmed at the time of booking.

5. Payment Terms

  • Full or partial payment may be required depending on the selected package or booking.
  • Booking confirmation is subject to successful receipt of payment.
  • Any balance payment must be completed before the scheduled departure date.
  • Failure to complete payment within the specified time may result in cancellation of the booking.

6. Customer Responsibilities

Customers are responsible for:

  • Providing correct personal information.
  • Carrying valid government-issued identity proof during travel.
  • Reaching departure points on time.
  • Following hotel, transport operator, and local authority rules.
  • Maintaining appropriate behavior during the trip.

Any losses caused due to customer negligence shall be the customer’s responsibility.

7. Package Modifications

  • Requests for itinerary changes after confirmation are subject to availability.
  • Additional charges may apply for modifications.
  • Certain bookings may not be modified once confirmed.

8. Travel Documents

Customers are responsible for carrying all required documents, including:

  • Government-issued photo identification
  • Travel tickets
  • Hotel confirmations
  • Any permits required by local authorities

Failure to carry necessary documents may result in denial of travel without any refund.

9. Third-Party Services

Many travel services are provided by independent third parties, including airlines, hotels, transport operators, and activity providers.

We act as a facilitator for these services and are not liable for:

  • Flight delays or cancellations
  • Hotel service issues
  • Transport delays
  • Weather-related disruptions
  • Actions or omissions of third-party service providers

Such services remain subject to the respective provider’s own terms and conditions.

10. Cancellation by Customer

Cancellation requests must be submitted in writing through our official communication channels.

Cancellation charges, if any, shall be applied according to:

  • Hotel policies
  • Airline policies
  • Transport provider policies
  • Tour package cancellation terms

Any non-refundable component will not be refunded.

11. Cancellation by Company

We reserve the right to cancel or modify any package due to:

  • Natural disasters
  • Government restrictions
  • Insufficient participation
  • Safety concerns
  • Operational reasons beyond our control

In such cases, customers may be offered an alternative package, rescheduling, or a refund for eligible amounts, subject to deductions imposed by third-party service providers.

12. Force Majeure

We shall not be liable for delays, cancellations, or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Landslides
  • Epidemics or pandemics
  • Government restrictions
  • War
  • Civil unrest
  • Strikes
  • Weather conditions
  • Transportation disruptions

13. Limitation of Liability

Our liability is limited to the amount paid by the customer for the booked services.

We shall not be responsible for:

  • Personal injury
  • Loss of baggage
  • Theft
  • Medical emergencies
  • Missed flights or trains
  • Delays caused by third parties
  • Personal expenses arising during travel

Customers are encouraged to obtain appropriate travel insurance where necessary.

14. Conduct During Travel

We reserve the right to terminate a customer’s participation in a tour without refund if their behavior:

  • Endangers other travelers
  • Violates local laws
  • Damages property
  • Disrupts the tour experience

Any damages caused by the customer shall be recovered from the customer.

15. Intellectual Property

All website content, logos, photographs, graphics, text, and other materials are the property of NEXVENZA TOUR AND TRAVELS (OPC) PRIVATE LIMITED and may not be copied, reproduced, or distributed without prior written permission.

16. Privacy

Customer information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and processing of your information as described in our Privacy Policy.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Guwahati, Assam.

18. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Updated versions will become effective immediately upon publication.

19. Contact Information

NEXVENZA TOUR AND TRAVELS (OPC) PRIVATE LIMITED

Address:
264, Shop No. 1, 1st Floor, Byline 3, Rajgarh Link Road, Sarania Hills, Guwahati, Assam – 781003

Mobile: +91 91810 25029

Email: nexvenzatourtravelspvtltd@gmail.com